These Terms of Use (“Terms”) govern your access to and use of the website, applications, and services operated by T·TIME Health Inc. (“T·TIME,” “Company,” “we,” “us,” or “our”), including any related content, features, or services (collectively, the “Platform”).
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.
T·TIME Health Inc. is a non-clinical technology, administrative, customer support, billing, subscription management, and marketing services provider.
T·TIME does not provide medical care, medical advice, diagnoses, prescriptions, or treatment.
All clinical services, including medical evaluations, diagnoses, prescriptions, laboratory review, and treatment decisions, are provided exclusively by independent licensed healthcare providers and affiliated medical organizations ("Clinical Providers"), which are separate legal entities from T·TIME.
T·TIME does not control, direct, or interfere with the professional judgment of any Clinical Provider.
The Platform does not replace in-person medical care.
Information available through the Platform is provided for informational purposes only and should not be considered medical advice.
Any medical decision, including whether to prescribe medication, order laboratory testing, modify treatment, or discontinue treatment, is made solely by the applicable Clinical Provider based on independent medical judgment, applicable law, and the information provided by the patient.
Clinical Providers maintain sole responsibility for all medical services provided through their respective practices and platforms.
The Platform is available only to individuals who are physically located within the United States at the time services are requested.
Service availability may vary based on provider availability, pharmacy availability, applicable law, and other operational, regulatory, or clinical considerations.
At this time, services are not available in U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and other U.S. territories.
Treatment options, prescription availability, and program features may vary based on state law, provider availability, pharmacy restrictions, and other legal or regulatory requirements.
To use the Platform, you must:
Use of the Platform by individuals under 18 years of age is prohibited.
The Platform is not intended for emergency, urgent, or life-threatening medical situations.
If you believe you may be experiencing a medical emergency, call 911 or seek immediate in-person medical care.
Do not use the Platform for emergency medical needs, emergency communications, or urgent medical treatment.
You agree to provide truthful, accurate, current, and complete information when using the Platform.
Providing false, misleading, incomplete, or inaccurate information may result in:
You are solely responsible for the accuracy and completeness of the information you submit through the Platform.
We may send service-related communications about your account, billing, orders, and care coordination through the Platform, email, or text message, subject to applicable law and your communication consents. Keep your contact information current and review and respond to requests reasonably necessary for your care. Missing information or unanswered clinical requests may delay review or fulfillment. Marketing consent is separate and is not a condition of purchasing a treatment plan.
Selecting an acceptance checkbox or button, or otherwise affirmatively agreeing electronically, indicates your agreement to the document or authorization presented with that action and may constitute your electronic signature. You may save or print these Terms and contact support@ttime.men to request a copy or assistance updating your contact details or communication preferences. Where the law requires a separate consent or disclosure for electronic delivery, this section does not replace it.
Your use of the Platform is subject to the Privacy Policy, which is incorporated into these Terms by reference.
Medical information may be collected, maintained, and processed by independent Clinical Providers and their affiliated platforms in accordance with applicable law and their respective privacy practices. T·TIME may securely transmit or display health information received from independent healthcare providers solely to facilitate the services requested by the user.
T·TIME may collect, use, and process non-clinical information, including account information, contact information, billing information, order information, subscription information, and customer support communications, as described in the Privacy Policy.
Laboratory testing, physician orders, review of laboratory results, specimen collection, and medical follow-up may be provided by independent healthcare providers, laboratories, collection providers, and other third parties that are separate from T·TIME.
By requesting or purchasing laboratory services, you authorize T·TIME to provide the information reasonably necessary to arrange and administer those services to the applicable independent providers, laboratories, specimen collection providers, pharmacies, and technology vendors. You also authorize those parties to return order status, specimen status, laboratory results, and related information through the systems used to provide the services.
T·TIME may securely transmit or display laboratory results but does not independently interpret laboratory results, diagnose medical conditions, or make treatment decisions. Laboratory results must be reviewed and interpreted by a licensed healthcare provider.
You agree to provide complete and accurate identifying, contact, shipping, and health information. Incorrect or incomplete information may delay testing, cause an order or specimen to be rejected, or require a replacement kit or additional fees.
You may be required to accept additional privacy notices, informed-consent forms, telehealth consents, laboratory terms, or other documents presented by the applicable healthcare provider or laboratory before testing can be performed.
I understand that Telehealth is a mode of delivering health care services via communication technologies (e.g., internet or cellphone) to facilitate diagnosis, consultation, treatment, education, care management, and self-management of a patient's health care.
By acknowledging my consent below, I understand and agree to the following:
1. I understand that Junction and affiliate Openloop Healthcare Partners, PC offer Telehealth consultations, which are conducted through videoconferencing, telephonic, and asynchronous technology and my Telehealth provider will not be present in the room with me.
2. I understand there are potential risks to the use of Telehealth technology, including but not limited to interruptions, delays, unauthorized access, and or other technical difficulties. I understand that either my Telehealth provider or I can discontinue the Telehealth appointment if the technical connections are not adequate for the visit.
3. I understand that I could seek an in-office visit rather than obtain care from a Telehealth provider, and I am choosing to participate in a Telehealth consultation with Junction, an affiliate of Openloop Healthcare Partners, PC, Openloop Healthcare Partners, PC, Openloop Healthcare Partners California, PC, Openloop Healthcare Partners Colorado, PC, Openloop Healthcare Partners New Jersey, PC, Openloop Healthcare Partners Wisconsin SC, Reliant.MD Medical Associates, PLLC, Reliant.MD Medical Associates California, PC, Reliant.MD Medical Associates Colorado, PC, Reliant.MD Medical Associates New Jersey, PC, Reliant.MD Medical Associates Wisconsin, SC, MECNB Physicians Services, PC, MECNB Physician Services California, PC, MECNB Physician Services Colorado, PC, MECNB Physician Services New Jersey, PC, and MECNB Physician Services, SC.
4. To protect the confidentiality of my health information, I agree to undertake my Telehealth consultation in a private location, and I understand that my Telehealth provider will similarly be in a private location.
5. I understand that I am responsible for payment of any amounts due and owing resulting from my Telehealth visit.
6. In an emergent situation, I understand that the responsibility of my Telehealth provider may be to direct me to emergency medical services, such as an emergency room.
By acknowledging below, I certify:
• that I have read this form and/or had it explained to me;
• that I understand the risks and benefits of a Telehealth appointment; and
• that I have been given the opportunity to ask questions and that such questions have been answered to my satisfaction.
Patients residing in New York and New Jersey have the right under their respective state patient billing laws to request an itemized price list from T·TIME Health Inc. for their laboratory tests.
All fees, charges, subscription terms, and billing schedules are disclosed at or before the time of purchase.
By submitting payment information, you authorize T·TIME to charge the applicable fees associated with your selected product, service, subscription, laboratory test, or treatment program.
Recurring subscriptions will continue to renew and bill according to the selected billing schedule unless canceled in accordance with the applicable cancellation procedures.
Refund eligibility is governed exclusively by the applicable Refund Policy in effect at the time of purchase.
Prescriptions are fulfilled by a network of independent licensed U.S. pharmacies. The dispensing pharmacy may vary based on your location, pharmacy capacity, workload, and availability. Medication color, shape, markings, and packaging may differ between pharmacies or refills and from website images.
Tablets and capsules may be supplied interchangeably without separate customer approval when they conform to the same prescription and applicable law. Permitted variations do not change the prescribed active ingredient, strength, or release characteristics. Any change between oral and injectable treatment requires the customer's prior consent and an appropriate prescription.
These permitted differences alone are not grounds for canceling a fulfilled or otherwise non-cancelable order, or for a refund or replacement outside our Refund Policy. This does not limit your right to cancel future subscription renewals, report an incorrect or defective product or a safety concern, or exercise rights required by applicable law.
Your plan price covers the combination of services and products identified for your selected plan at checkout, rather than only the medication itself. These may include medical review by an independent Clinical Provider, prescription medication if prescribed, and the administrative and fulfillment services stated in your plan. Laboratory tests and other separately priced services are included only when expressly stated. This explanation does not change your disclosed price, included benefits, price-lock terms, billing schedule, or refund eligibility. Clinical Providers retain independent medical judgment, and payment does not guarantee a prescription.
Once your GLP-1 intake is sent to a physician, the physician visit is a service provided. If you voluntarily cancel during the treatment period, a $70 physician-visit fee applies. This applies at any point after submission, not only in the first month, whether or not a prescription has been issued or a refund is available.
You may cancel without a physician-visit fee at the end of a six-month treatment period, provided your follow-up intake for the next prescription has not yet been sent to a physician. Once that follow-up intake is sent, a new physician visit has been provided and the $70 fee applies if you cancel during the new period.
The fee is collected once for the same physician visit. If you qualify for a refund, the fee is deducted from it. If no refund is available, the applicable unpaid fee is charged separately. A fee already collected or deducted for that visit is not charged again.
Physician-visit fees are not waived for voluntary cancellation. If you wish to switch to another T·TIME product, an adjustment may be considered individually. A product-switch request does not guarantee a waiver or credit.
Canceling future renewals does not cancel medication already sent to the pharmacy, create a refund for unused treatment, or erase payments already owed for a committed supply. The separate medical-ineligibility refund provisions remain unchanged.
T·TIME and the Clinical Providers make no guarantees regarding:
Medical outcomes vary by individual, and past results do not guarantee future results.
All content, software, text, graphics, logos, trademarks, images, designs, functionality, and other materials available through the Platform, excluding user-provided content, are owned by T·TIME or its licensors and are protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, sell, license, or otherwise exploit any portion of the Platform without prior written permission from T·TIME.
You may not:
T·TIME may suspend, restrict, limit, or terminate access to the Platform or Services at any time, with or without notice, for reasons including but not limited to violation of these Terms, legal or regulatory requirements, abusive or inappropriate behavior toward staff or providers, suspected fraud or misuse, safety concerns, non-compliance with medical requirements, non-payment, or any actual or perceived risk to users, providers, T·TIME, or the Platform. Termination of access does not eliminate any payment obligations incurred prior to termination.
To the maximum extent permitted by law, T·TIME, its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents shall not be liable for:
Use of the Platform is at your own risk.
To the fullest extent permitted by law, T·TIME's total aggregate liability arising out of or relating to the Platform shall not exceed the amount paid by you to T·TIME during the twelve (12) months preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless T·TIME, its affiliates, officers, directors, employees, contractors, licensors, service providers, and agents from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
- Your use of the Platform.
- Information you provide.
- Your violation of these Terms.
- Your violation of applicable law.
- Your misuse of any product, service, prescription, or treatment obtained through the Platform.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Before starting arbitration, you and T·TIME agree to try to resolve the dispute informally for 30 days after receipt of a written notice. Send your notice to support@ttime.men or the mailing address in Section 18, with your name, contact details, a brief description of the dispute, and the resolution requested. T·TIME will send any notice to the contact details associated with your account. Both parties will make a good-faith effort to resolve the dispute during that period.
This process does not delay ordinary cancellation or refund requests, prevent either party from seeking the relief listed under Exceptions below, restrict complaints to a regulator, or limit rights that cannot be waived under applicable law. Either party may make a filing necessary to preserve a legal deadline. If the dispute remains unresolved after 30 days, either party may proceed under this section.
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any product or service offered by T·TIME, or the relationship between you and T·TIME shall be resolved exclusively through final and binding arbitration on an individual basis.
The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its applicable consumer arbitration rules then in effect.
The arbitration shall be conducted in Texas, unless otherwise required by applicable law.
The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, including any claim that all or part of this provision is void or unenforceable.
You and T·TIME agree that all disputes shall be brought solely in an individual capacity and not as a plaintiff, claimant, class representative, class member, or participant in any purported class action, collective action, consolidated action, mass action, or representative proceeding.
The arbitrator may not consolidate the claims of multiple persons and may not preside over any form of class, collective, representative, or mass proceeding.
To the fullest extent permitted by law, you and T·TIME knowingly and voluntarily waive any right to a trial by jury for any dispute arising out of or relating to these Terms, the Platform, or any products or services offered through the Platform.
Nothing in this section prevents either party from:
If any portion of this arbitration provision is found unenforceable, the remaining portions shall remain in full force and effect.
These Terms, the Platform, and any dispute arising out of or relating to them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.
Subject to the Dispute Resolution, Arbitration, and Class Action Waiver provisions above, the parties agree that Texas shall be the exclusive venue for any judicial proceeding permitted under these Terms.
T·TIME may modify, update, or revise these Terms at any time in its sole discretion.
Updated Terms will be posted on the Platform and become effective upon posting unless otherwise required by applicable law.
Your continued access to or use of the Platform following the posting of updated Terms constitutes your acceptance of the revised Terms.
If you do not agree to the revised Terms, you must discontinue use of the Platform.
For non-medical inquiries, billing questions, subscription support, or legal notices, please contact:
T·TIME Health Inc.
5900 Balcones Drive, Suite 100
Austin, Texas 78731
United States
Email: support@ttime.men
This contact information is not intended for medical emergencies or communications regarding urgent medical conditions.