T·TIME provides subscription-based telemedicine treatment programs that may include medical intake, physician consultations, laboratory testing, prescription fulfillment, and ongoing treatment management, where medically appropriate.
This Refund Policy explains when refunds may be available and when purchases are non-refundable.
By purchasing any subscription, product, laboratory test, or treatment program offered through T·TIME, you agree to the terms of this Refund Policy.
T·TIME offers various subscription plans, products, and treatment programs.
Billing frequency, pricing, included services, and commitment periods vary by plan and are disclosed at the time of purchase.
Subscription fees are billed in advance according to the billing schedule selected by the customer, including monthly, quarterly, or other recurring billing intervals where applicable.
Unless otherwise stated in this Refund Policy, charges remain valid and payable once processed.
Certain treatments may require laboratory testing, medical questionnaires, physician consultations, follow-up reviews, or additional information requests, depending on the treatment program and the independent healthcare provider's clinical judgment.
Specific requirements may vary by treatment and are disclosed during the enrollment process.
Medical eligibility is determined solely by independent licensed healthcare providers based on the information, medical history, laboratory results, questionnaires, and other materials deemed relevant by the provider.
If a licensed healthcare provider determines that a customer is not medically eligible to receive the requested treatment before a prescription is issued, T·TIME will refund all amounts paid for the treatment program, excluding laboratory testing kits, laboratory services, shipping charges, and any services already rendered.
Eligibility determinations are made exclusively by licensed healthcare providers exercising independent medical judgment and are final.
Services begin when a customer enrolls in a treatment program and receives access to intake forms, medical review, physician evaluation, laboratory testing services, customer support, treatment management services, or other program components.
Subscription fees continue to be billed according to the selected billing schedule unless the subscription is canceled in accordance with the applicable cancellation procedures.
Customers are responsible for timely completion of all required intake forms, laboratory testing, physician-requested information, follow-up requirements, and other program requirements.
Failure to complete required testing, provide requested information, respond to communications, or participate in required medical reviews does not pause, suspend, extend, or cancel a subscription and does not create eligibility for a refund.
Customers remain responsible for all charges incurred prior to cancellation.
Medical ineligibility determinations remain subject to the refund provisions described above.
Refunds are not available for:
Once the intake has been submitted to a physician for review, the clinical review is considered to have started and the physician fee applies, even if no prescription is ultimately issued.
Cancellation after intake is sent for physician review:
Once a prescription is sent to the pharmacy, the order is final and cannot be canceled, refunded, returned, or exchanged.
Once your GLP-1 intake is sent to a physician, the physician visit is a service provided. If you voluntarily cancel during the treatment period, a $70 physician-visit fee applies. This applies at any point after submission, not only in the first month, whether or not a prescription has been issued or a refund is available.
You may cancel without a physician-visit fee at the end of a six-month treatment period, provided your follow-up intake for the next prescription has not yet been sent to a physician. Once that follow-up intake is sent, a new physician visit has been provided and the $70 fee applies if you cancel during the new period.
The fee is collected once for the same physician visit. If you qualify for a refund, the fee is deducted from it. If no refund is available, the applicable unpaid fee is charged separately. A fee already collected or deducted for that visit is not charged again.
Physician-visit fees are not waived for voluntary cancellation. If you wish to switch to another T·TIME product, an adjustment may be considered individually. A product-switch request does not guarantee a waiver or credit.
Canceling future renewals does not cancel medication already sent to the pharmacy, create a refund for unused treatment, or erase payments already owed for a committed supply. The separate medical-ineligibility refund provisions remain unchanged.
T·TIME is the Merchant of Record and is responsible for billing, payment processing, refunds approved under this Refund Policy, and chargeback responses.
All refund requests, billing inquiries, subscription cancellations, and account-related questions must be submitted through T·TIME's official customer support channels.
T·TIME reserves the right to investigate and respond to chargebacks, payment disputes, claims of unauthorized transactions, and other billing disputes using account records, purchase records, communications, medical review records, fulfillment records, and other relevant documentation.
This Refund Policy is made available to customers prior to purchase and remains available through the Site and related customer support resources.
By purchasing a product, service, subscription, laboratory test, or treatment program, customers acknowledge that they have had the opportunity to review this Refund Policy.
T·TIME reserves the right to issue refunds, credits, or billing adjustments in its sole discretion.