Privacy Policy
1. STRUCTURE AND ROLE CLARIFICATION
T·TIME operates under a strict separation between business operations and the provision of medical care.
- T-Time Health Inc
T·TIME Health Inc. is a non-clinical company that operates this Site and provides technology, marketing, customer support, administrative, billing, subscription management, and related business services.
- Independent Medical Providers and Platforms
Medical services, including clinical evaluations, diagnoses, treatment recommendations, prescriptions, laboratory review, and other healthcare services, are provided exclusively by independent licensed healthcare providers and their affiliated platforms, pharmacies, laboratories, and service providers.
- T·TIME does not practice medicine, provide medical advice, prescribe medications, or make clinical decisions.
- All medical determinations are made solely by licensed healthcare professionals exercising their independent medical judgment.
- T·TIME may receive limited operational information necessary to facilitate customer support, billing, order fulfillment, subscription administration, compliance, and related business functions. Medical records and Protected Health Information (PHI) are generally maintained by the applicable healthcare providers and their platforms.
- Independent healthcare providers maintain their own privacy policies, terms, and data handling practices. T·TIME is not responsible for the privacy, security, or information practices of independent healthcare providers or third-party healthcare platforms.
2. HIPAA AND HEALTH INFORMATION
Medical Information and HIPAA
T·TIME is a non-clinical technology and administrative services provider and does not independently provide medical care or make medical decisions.
Medical services are provided exclusively by independent licensed healthcare providers and their affiliated platforms, pharmacies, laboratories, and service providers.
T·TIME does not independently maintain medical records or act as the custodian of medical records. Medical records remain under the control of the applicable healthcare provider or laboratory.
T·TIME is not responsible for clinical decision-making, diagnosis, treatment, prescribing, laboratory review, or other healthcare services.
Health information provided in connection with medical care is generally collected, maintained, and processed by the applicable healthcare provider and is subject to that provider's privacy practices, notices, and legal obligations.
T·TIME may receive limited information necessary to facilitate customer support, billing, subscription administration, order fulfillment, compliance, and related business operations.
If you choose to engage with an independent healthcare provider, your information may be subject to applicable healthcare privacy laws and the privacy practices of that provider.
If you do not agree with a provider's privacy practices, you should not proceed with services offered by that provider.
T·TIME may update this Privacy Policy from time to time to reflect changes in its business practices, legal obligations, or service offerings.
Health and Laboratory Information
When you request laboratory or clinical services, information necessary to facilitate those services may be collected by, disclosed to, or transmitted among T·TIME, independent healthcare providers, laboratory service providers, specimen collection providers, pharmacies, and technology vendors supporting those services.
This information may include your name, contact information, date of birth, shipping information, order information, laboratory order status, specimen status, laboratory results, and related health information.
Where laboratory results are made available through a T·TIME-operated interface, T·TIME may receive and process the results solely as necessary to securely transmit or display them to you and the applicable healthcare providers. T·TIME does not use laboratory results for advertising and does not intend to retain laboratory results in its own systems longer than technically necessary to provide the service, except where retention is required by law, contract, security, auditing, or dispute-resolution obligations.
Medical records and clinical decision-making remain under the control of the applicable independent healthcare provider, laboratory, or other regulated healthcare entity.
Information may be shared only as reasonably necessary to:
- verify identity and eligibility;
- arrange laboratory testing and specimen collection;
- obtain a physician order;
- process and track laboratory services;
- deliver laboratory results;
- allow a healthcare provider to review results;
- facilitate follow-up regarding abnormal or critical results;
- process payment, provide support, prevent fraud, and comply with law.
T·TIME does not sell laboratory results or other identifiable health information and does not disclose identifiable health information to advertising platforms for targeted advertising.
3. INFORMATION WE COLLECT
Information You Provide
Depending on how you interact with T·TIME, we may collect information including:
- Name
- Email address
- Mobile phone number
- Shipping address
- Billing and transaction information
- Order and subscription information
- Customer support communications
- Information you voluntarily provide when contacting us
T·TIME does not provide medical care and generally does not maintain medical records. Medical information submitted in connection with healthcare services is typically collected and maintained by independent healthcare providers and their affiliated platforms.
Information Collected Automatically
We may automatically collect certain information through cookies, pixels, analytics tools, and similar technologies, including:
Device and Usage Information
- IP address
- Browser type
- Operating system
- Device identifiers
- Pages viewed
- Website activity
- Session information
Analytics Information
- Referral sources
- Traffic sources
- Conversion events
- Site performance metrics
- Timestamps and interaction data
Advertising and Attribution Information
We may use cookies, pixels, conversion APIs, and similar technologies provided by advertising and analytics partners to measure advertising effectiveness, understand user behavior, and improve our services.
This information may be collected directly by us or by third-party service providers acting on our behalf.
SMS Communications
If you provide your mobile phone number and expressly opt in, T·TIME may send you transactional and account-related text messages, including:
- Account notifications
- Order confirmations and updates
- Shipping and delivery updates
- Payment notifications
- Refill and subscription reminders
- Customer support communications
- Notifications regarding actions required on your account
Message frequency varies.
Message and data rates may apply.
Consent to receive text messages is not required as a condition of purchase.
You may opt out at any time by replying STOP. For assistance, reply HELP or contact support@ttime.men.
T·TIME does not share, sell, rent, or otherwise provide mobile phone numbers, SMS opt-in information, or messaging consent data to third parties or affiliates for marketing or promotional purposes.
Mobile information and messaging consent data may be provided only to service providers as necessary to operate the messaging program, deliver messages, provide customer support, maintain security, and comply with applicable law.
4. SOURCES OF INFORMATION
Information may be collected from:
- Information you provide directly to us.
- Your device or browser when you access the Site.
- Cookies, pixels, conversion APIs, and similar technologies.
- Advertising and analytics partners.
- Payment processors and service providers supporting our business operations.
- Customer support interactions.
- Service providers supporting Site infrastructure, communications, fulfillment, and related operations.
5. HOW WE USE INFORMATION
We may use collected information to:
- Operate, maintain, and improve the Site.
- Process orders, subscriptions, and customer requests.
- Provide customer support.
- Communicate with users regarding accounts, orders, shipments, subscriptions, and services.
- Send SMS and email communications where permitted by law and user consent.
- Measure traffic, engagement, and performance.
- Improve content, products, and user experience.
- Measure and optimize advertising performance.
- Detect fraud, abuse, security incidents, or unauthorized activity.
- Comply with legal, regulatory, and contractual obligations.
Content provided on this Site is for informational and marketing purposes only and does not constitute medical advice, diagnosis, or treatment.
6. COOKIES, ADS, AND TRACKING TECHNOLOGIES
We use cookies, pixels, conversion APIs, and similar technologies for analytics, attribution, advertising, and website functionality.
These technologies may be provided by third parties, including Meta, Google, Microsoft, TikTok, Snap, and other advertising, analytics, and technology providers.
We may use these technologies to:
- Understand website usage.
- Measure advertising effectiveness.
- Analyze user interactions.
- Improve website performance and customer experience.
- Support marketing and advertising activities.
Under certain U.S. state privacy laws, some of these activities may be considered "sharing" of personal information for cross-context behavioral advertising purposes.
You may opt out of certain interest-based advertising programs by visiting:
https://www.aboutads.info/choices
https://www.networkadvertising.org/choices
7. HOW WE SHARE INFORMATION
We may share information with:
Service Providers
Third-party service providers that assist with:
- Website hosting
- Payment processing
- Customer support
- Messaging and communications
- Analytics and reporting
- Security and fraud prevention
- Order fulfillment and shipping
- Business operations and infrastructure
Advertising and Measurement Partners
Advertising, analytics, and attribution partners that help us measure campaign performance, improve marketing effectiveness, and understand website usage.
Healthcare and Fulfillment Partners
Independent healthcare providers, pharmacies, laboratories, and related service providers when necessary to facilitate services requested by users.
Legal and Regulatory Authorities
Government authorities, regulators, law enforcement agencies, courts, or other parties when required by law or when necessary to protect our legal rights, users, or business operations.
Business Transactions
Prospective or actual purchasers, investors, lenders, merger partners, or other parties involved in a merger, acquisition, financing, reorganization, or sale of assets.
Mobile Information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data, consent records, and related personal information will not be sold, rented, or shared with third parties for their own marketing purposes.
Information may be shared with service providers solely as necessary to provide messaging services, customer support, and business operations on our behalf.
We do not knowingly sell personal information of minors.
8. DATA RETENTION AND SECURITY
We retain information only for as long as reasonably necessary to fulfill business, operational, legal, regulatory, contractual, and compliance purposes.
We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or electronic storage system is completely secure, and we cannot guarantee absolute security.
9. AGE AND ELIGIBILITY
- The Site and services are intended only for individuals who are at least 18 years of age and otherwise eligible under applicable law.
- Certain products, services, or treatment programs may be subject to additional eligibility requirements determined exclusively by independent licensed healthcare providers.
- Eligibility for any treatment, prescription, or medication is determined solely by a licensed healthcare provider following an independent clinical evaluation.
- We do not knowingly collect personal information from children under 13 years of age.
10. STATE PRIVACY RIGHTS
Depending on your state of residence, you may have rights under applicable privacy laws, including the right to:
- Access personal information we maintain about you.
- Request deletion of certain personal information.
- Correct inaccurate personal information.
- Opt out of certain uses or disclosures of personal information.
- Exercise other rights provided under applicable law.
Requests may require identity verification and may be limited as permitted by law.
To submit a privacy request, please contact support@ttime.men.
11. GOVERNING LAW
This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-laws principles.
Any dispute relating to this Privacy Policy shall be governed by the dispute resolution, arbitration, and class action waiver provisions contained in the Terms of Use.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, technologies, or services.
Any updates will be posted on this page with a revised effective date.
Changes become effective upon posting unless otherwise required by applicable law.
Your continued use of the Site after any update constitutes acceptance of the revised Privacy Policy.
13. CONTACT
If you have questions regarding this Privacy Policy or wish to exercise applicable privacy rights, please contact us:
T·TIME Health Inc.
5900 Balcones Drive, Suite 100
Austin, Texas 78731
United States
Email: support@ttime.men
Privacy Requests: privacy@ttime.men
