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How Can We Help?

For any billing, order, shipment, subscription, or account question, please contact our Support Team here: support@ttime.men

Below are answers to the most common questions.

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Dosage Changes
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Dosage changes are normally reviewed when your current prescription ends.

For an earlier dosage change, contact support@ttime.men. Your current prescription will need to be voided, and a new order and physician review will be required before a different dosage can be prescribed.
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Plan Changes
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Changing plans requires canceling your current subscription and placing a new order.

Different plans include different quantities and billing terms, so your existing prescription cannot be transferred to the new plan. A new prescription and physician review are required.

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Canceling an Order or Requesting a Refund
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First, stop your subscription in the patient portal to prevent additional automatic charges.

You may request a refund if:

• A prescription has not yet been issued.
• A refill has been billed but has not yet been sent for pharmacy fulfillment.
• The order is still inactive or awaiting requirements.

After stopping the subscription, contact Support immediately so we can review the order.

Once an order has been sent to the pharmacy for fulfillment, it may no longer be canceled or refunded.

Canceling a Blood Test Kit

A blood test kit can usually be canceled while its status is still Pending, before the laboratory begins preparing it.

Contact Support immediately, as kits often enter processing shortly after the order is placed.

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Patient Portal

https://portal.ttime.men/

You can use the patient portal to:

• View messages from your physician
• Pause future shipments
• Request an earlier refill when eligible
• Manage your treatment plan

Most orders ship approximately 4 days after completion of the medical intake.

Please monitor messages from your physician inside the portal, as delays in responding may delay approval or shipment.

Lab Kits

You can purchase lab kits here: https://ttime.men/test-kit

Lab kits usually take approximately 2 business days to ship.

Once your kit ships, tracking information will be sent automatically by email.

You can also upload your own lab via the portal.

For shipping, tracking, address updates, or kit status:

Email: support@spotdx.com

Refunds

Official refund policy: https://ttime.men/return-policy

The refund policy linked above is the only policy that governs refunds and takes precedence over any summary below.


The information below is provided only as a general convenience summary and is not legally binding:

• If you receive a medical denial email, refunds are typically processed automatically within approximately 2-4 business days and usually require no action from you.
• If you change your mind before a physician issues a prescription, you will generally be eligible for a full refund.
• Blood tests and lab kits are generally non-refundable.

General Support

support@ttime.men

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